Shipping Policy

Applies to: Orders placed on our website and delivered within the United States.

This Shipping Policy explains our delivery options, handling times, costs, and other important shipping terms. It is designed to meet Google Merchant Center requirements and to give you clear, accurate expectations before checkout.

1) Where We Ship

  • We currently ship to valid residential and business addresses within the United States.

  • Shipments to P.O. Boxes, APO/FPO/DPO addresses are generally available via Standard Shipping only.

  • We do not ship to international destinations from this store.

If your address type has special requirements (gated communities, access codes, limited receiving hours), please include instructions at checkout.

2) Order Processing Time

  • Processing time: 1–2 business days (Monday–Friday, excluding U.S. federal holidays).

  • Orders placed after 12:00 PM ET begin processing on the next business day.

  • Processing time is separate from transit time shown for each shipping method.

During peak seasons or promotional periods, processing may extend by 1–2 additional business days.

3) Shipping Methods, Costs & Estimates

We offer two flat-rate options for all eligible U.S. orders. Transit time estimates begin after your order has been shipped.

Method Cost (USD) Estimated Transit Time* Tracking Availability
Standard Shipping $4.99 5–7 business days Yes All U.S. addresses; P.O. Boxes & APO/FPO supported
Fast Delivery $14.99 2–3 business days Yes Most street addresses; not available for P.O. Boxes & some remote locations

*Estimates exclude order processing time and may vary due to carrier capacity, weather, or holiday backlogs.

How rates are calculated: Flat rate per order (not per item). Applicable taxes (if any) are calculated at checkout.

Carriers we use: USPS, UPS, and FedEx. We select the optimal carrier based on destination, weight, and service availability.

4) Order Tracking

  • A Shipping Confirmation email with a tracking link is sent as soon as your order departs our facility.

  • Tracking may take up to 24 hours to display movement after the label is created.

  • You can also check your order status in My Account (if registered).

5) Delivery Attempts & Signatures

  • Most shipments do not require a signature. For high-value orders, a signature may be required at our discretion.

  • If a carrier cannot complete delivery, they may reattempt or hold the package at a local facility. Please follow the carrier notice for next steps.

6) Address Accuracy & Changes

  • Please verify your shipping address at checkout.

  • Changes or cancellations can be requested before the order ships by contacting support with your order number.

  • If an order is returned to us due to an incorrect or undeliverable address, we can reship to a corrected address. Additional shipping charges may apply.

7) Split Shipments & Back-Orders

  • To deliver items as quickly as possible, your order may be split into multiple packages at no extra shipping cost to you.

  • For back-ordered or pre-order items, we will provide the expected ship date on the product page or in your confirmation email.

8) Delays Beyond Our Control

Delivery timelines are estimates. We are not liable for delays caused by:

  • Severe weather or natural disasters

  • Carrier operational issues or peak-season capacity

  • Customs or security holds (for APO/FPO)

  • Incorrect or incomplete shipping information provided by the customer

We will assist you in working with the carrier to resolve delays where possible.

9) Lost, Missing, or Damaged Packages

Marked as Delivered but Not Received

  1. Check with household members, building management, or neighbors.

  2. Look around the property (porch, side doors, mailroom).

  3. Wait 24 hours—carriers sometimes mark “delivered” slightly early.

  4. If still missing, contact us and your carrier. We will open a trace or claim and help you through the process.

Damaged in Transit

  • Please contact us within 7 days of delivery with photos of the packaging and item(s).

  • Keep all packaging materials while we assess a replacement or refund in line with our Return & Refund Policy.

10) Shipping Fees & Refunds

  • Whether original or return shipping fees are refundable depends on the circumstances (e.g., carrier loss, wrong/defective item).

  • For full details on refunds—including our 180-day window—please refer to our Return & Refund Policy.

11) Holidays & Blackout Dates

  • Carriers observe U.S. federal holidays. Orders placed on or just before these dates may experience extended processing or transit times.

  • Cut-off dates for guaranteed holiday delivery will be posted on site each season.

12) Contact Information

If you have questions about your shipment, please reach out with your order number:

  • Business Name: Phuc Thinh General TMDV Co., Ltd (Công ty TNHH TMDV Tổng Hợp Phúc Thịnh)

  • Customer Support Email: support@overxero.com

  • Customer Support Phone: +84 975 044 286

  • Registered Address (Not a return address for U.S. customers):
    LK4-52, Khu dân cư giáp khu tái định cư Đồng Mỹ, đường Võ Nguyên Giáp,
    Phường Tân Lập, Tỉnh Hưng Yên, Việt Nam

For returns, we will provide the correct U.S. returns facility address via email when you request an RMA.

13) Policy Updates

We may update this Shipping Policy to reflect changes in carrier services or our operations. The “Last updated” date at the top will always show the current version.

Shipping Policy FAQ (SEO)

Q1: How much is shipping?
Standard Shipping is $4.99 per order; Fast Delivery is $14.99 per order.

Q2: When will my order ship?
Within 1–2 business days after your order is placed (orders after 12:00 PM ET start processing next business day).

Q3: How long does delivery take?
Standard: 5–7 business days; Fast: 2–3 business days (transit time after shipment).

Q4: Do you ship to P.O. Boxes or APO/FPO?
Yes, via Standard Shipping; Fast Delivery is typically unavailable for these address types.

Q5: Will I get a tracking number?
Yes. Tracking is sent in your Shipping Confirmation email.

Q6: My package shows delivered but I can’t find it—what do I do?
Check nearby locations and neighbors, wait 24 hours, then contact us so we can open a carrier trace.