Return & Refund Policy

Applies to: Orders placed on our website and delivered within the United States.

We want you to shop with complete confidence. This Return & Refund Policy explains your rights, eligibility criteria, timelines, and procedures when returning items or requesting a refund.

1) Return & Refund Window

We offer a 180-day return window starting from the delivery date shown on the carrier’s tracking system.
Returns requested after 180 days cannot be accepted.

2) Eligibility for Returns

Items must meet the following conditions:

Product is unused, unworn, and in original packaging with tags attached.
Proof of purchase (order number, confirmation email, or receipt) is required.
Items marked as “Final Sale” or “Non-Returnable” at checkout are not eligible.

Special Notes:

Footwear must be tried indoors only.
Returns for damaged or defective items are always eligible, regardless of condition, if reported within 7 days of receipt.

3) Refund Guarantee

We provide a 100% Money-Back Guarantee on all eligible returns.
Refunds are processed to the original payment method only.
Refunds are typically completed within 5–7 business days after we receive and inspect the returned item(s).

4) How to Request a Return

Contact us at support@overxero.com with your order number and reason for return.
Our support team will issue a Return Merchandise Authorization (RMA) number and provide the U.S. return address.
Pack the product securely, include the RMA number, and ship using a trackable service.
Keep the tracking number for your records until your refund is confirmed.

5) Return Shipping Costs

Reason for Return	Who Pays Return Shipping?	Refund Type
Defective, damaged, or wrong item sent	Seller (we provide a prepaid label)	100% refund + free return
Customer changed mind / ordered wrong size	Customer	100% refund, return shipping not refundable

6) Exchanges

Direct exchanges are not supported.
To exchange an item, please place a new order for the desired size or style and return the original product for a refund.

7) Non-Refundable Situations

We cannot process a refund if:

The return request is made after 180 days.
The item shows visible wear and tear beyond normal trial.
The item is missing original packaging or tags.
Unauthorized returns without an RMA number are received.

8) Damaged or Incorrect Items

Please notify us within 7 days of receiving the order if it arrives damaged, defective, or incorrect.
Include photos of the issue in your email.
We will provide a prepaid shipping label and issue a replacement or refund.

9) Processing Time

Inspection Time: 2–3 business days after we receive your return.
Refund Time: 5–7 business days after inspection.
You will receive an email confirmation when your refund is complete.

10) Contact Information

For all return requests:

Business Name: Phuc Thinh General TMDV Co., Ltd
Return Support Email: returns@yourstore.com
Customer Support Phone: +84 975 044 286
U.S. Return Address: Provided in your RMA confirmation email

11) Policy Updates

This Return & Refund Policy may be updated to reflect changes in consumer law or company practices. The “Last updated” date will always indicate the current version.

Return & Refund Policy FAQ (SEO)

Q1: How long do I have to return an item?
You have 180 days from delivery to request a return.

Q2: Do you really offer a 100% money-back guarantee?
Yes. Eligible returns are refunded in full to your original payment method.

Q3: Who pays for return shipping?
If the item is defective or incorrect, we cover the cost. If you changed your mind or ordered the wrong size, you pay for return shipping.

Q4: How do I start a return?
Email support@overxero.com with your order number. We will issue an RMA and provide the correct U.S. return address.

Q5: How long does it take to get my money back?
Refunds are processed within 5–7 business days after inspection.

Q6: Can I exchange an item?
We do not offer direct exchanges. Please return your item for a refund and place a new order.