Applies to: Orders placed on overxero.com and delivered within the United States.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or interact with our services. By using our site, you agree to the practices described in this Policy.
1) Information We Collect
We may collect the following categories of information:
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Personal Information: Name, shipping/billing address, phone number, email address, payment details.
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Order Information: Items purchased, order history, transaction details.
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Technical Information: IP address, browser type, device type, cookies, and browsing behavior.
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Communication Data: Messages, emails, or support inquiries you send us.
2) How We Use Your Information
Your data is used strictly for legitimate business purposes, including:
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Processing and fulfilling your orders.
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Providing shipping updates and order confirmations.
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Customer support and after-sales service.
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Fraud prevention, security, and compliance with laws.
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Marketing (only if you have opted-in to receive promotional messages).
3) Sharing Your Information
We do not sell or rent your personal data. Information may be shared only in the following cases:
| Purpose | Third Parties Involved | Notes |
|---|---|---|
| Order Fulfillment | Shipping carriers (USPS, UPS, FedEx) | Name, address, contact info provided for delivery. |
| Payment Processing | Stripe, PayPal, or other secure processors | Payment details handled with industry-standard encryption. |
| Legal Compliance | Government or law enforcement | Only if legally required. |
4) Cookies & Tracking Technologies
We use cookies to:
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Enable shopping cart functionality.
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Save your preferences for future visits.
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Analyze site traffic and improve user experience.
For more details, see our Cookie Policy.
5) Data Retention
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Order records: Kept for 7 years (for accounting and legal compliance).
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Marketing data: Retained until you unsubscribe.
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Customer support messages: Retained for up to 2 years.
6) Your Rights
Depending on your location, you may have the right to:
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Access, correct, or delete your personal data.
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Opt out of marketing emails (via unsubscribe link).
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Request details of how your data is processed.
To exercise these rights, email us at support@overxero.com.
7) Security of Your Information
We implement SSL encryption, firewalls, and secure payment gateways to protect your data.
However, no method of transmission over the Internet is 100% secure.
8) Children’s Privacy
Our services are not directed to children under 13.
We do not knowingly collect information from minors.
9) International Data Transfers
As our operations are managed from Vietnam, your information may be stored or processed outside the U.S. We ensure adequate safeguards in line with international data protection laws.
10) Contact Information
For any privacy-related concerns:
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Business Name: Phuc Thinh General TMDV Co., Ltd
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Support Email: support@overxero.com
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Customer Support Phone: +84 975 044 286
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Registered Address (Not a return address):
LK4-52, Khu dân cư giáp khu tái định cư Đồng Mỹ, đường Võ Nguyên Giáp,
Phường Tân Lập, Tỉnh Hưng Yên, Việt Nam
11) Policy Updates
This Privacy Policy may be updated periodically. The “Last updated” date indicates the current version.
Privacy Policy FAQ (SEO)
Q1: What personal data do you collect?
We collect contact details, order history, and technical information (like cookies) necessary to process your order.
Q2: Do you share my information with third parties?
Only with trusted partners like payment providers and shipping carriers to complete your order.
Q3: Can I opt out of marketing emails?
Yes. Simply click “unsubscribe” at the bottom of any marketing email.
Q4: How long do you keep my data?
Order data is stored for 7 years (for accounting), while marketing preferences are kept until you unsubscribe.
Q5: How do I contact you about privacy concerns?
Email us at support@overxero.com or call +84 975 044 286.