Return & Refund Policy
At Overxero, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the conditions outlined below.
Returns
| Return Type | Accepted | Product Condition | Return Window |
|---|---|---|---|
| Defective Items | Yes | New or slightly used | Within 30 days of delivery |
| Non-Defective Items | Yes | New or slightly used | Within 30 days of delivery |
Return Conditions
To be eligible for a return, items must be in new or slightly used condition and returned within 30 days of delivery. Customers are responsible for ensuring that items are securely packaged when returned.
Proof of purchase (such as order confirmation) is required for all returns.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 5–10 business days to your original payment method.
Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
Exchanges
We offer exchanges for defective or incorrect items. For non-defective items, customers may request a return and place a new order.
Non-Returnable Situations
We reserve the right to refuse returns in the following situations:
- Items returned after the 30-day return window
- Items not in acceptable condition
- Items without proof of purchase
Return Process
To initiate a return, please follow these steps:
- Contact us at [email protected] within 30 days of delivery
- Provide your order number and details about the product
- Our support team will guide you through the return process
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Contact Information
If you have any questions about our Return & Refund Policy, please contact us:
Address: 5133 Old Forester Ln, Glen Allen, VA 23060, United States
Phone: +1 715-386-1700
Email: [email protected]